RETURNS / EXCHANGE POLICY

We want you to be pleased with every order we send you. Please check your order carefully when it arrives and let us know within 14 days of receiving your order if anything is not as it should be.

Most items are eligible for refund or exchange within 30 days of delivery, with some exceptions. Items must be unused and unworn, with any original tags or packaging, and must be returned in resalable condition.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

If we receive an item in unacceptable condition, we will not pay to ship the item back to you.

Please note there is a 10% restocking fee on your returned items, unless you are returning due to a shipping or manufacturing error.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Items that have been washed and/or dried in the dryer, damaged/stained after delivery, smell of smoke, are covered in pet/human hair or have the size label/tag cut or torn out may be subject to restocking fees or rejection and may be returned to the customer at the customer’s expense.

If you believe your order arrived damaged/defective, please contact us at support@proudmonstore.com before returning, and we will be happy to assist.

Exceptions:
Some items are shipped direct from the manufacturer, and are marked as “not eligible for returns/exchanges.” You will also find this notice on your packing slip.

If these items are returned against our policy, a 35% restocking fee will be deducted from your refund.

Custom made products printed on demand, that is they are only made after an order has been placed. These are not eligible for refunds or exchanges unless an error was made by us,or the product is deemed defective or damaged while in transit.

Items returned after the 30 day time frame are subject to a 35% restocking fee.

If all items on an order that used a “free shipping” coupon are returned, shipping fees may be deducted from your refund.

If you have any questions about returning an item, please contact us at support@proudmonstore.com.